2. Return Policy
The return options of the Products sold on hadiyati.com depend on the return policy of each Seller. The eligibility for return and the permissible return timelines are specified under the “Returns” section on the product detail page of each Product. If it is mentioned that the Product is eligible for return, you may return it within the permissible return timelines mentioned under the “Returns” section and get a full refund of the price of the Product. To be eligible for return, the Products must be unused, in the same original condition and in the same original retail packaging, including price tags and invoice/gift voucher. Our Sellers will not accept returns on Products that are used or do not have the original retail packaging.
In order to initiate a return, please contact our customer care within the timelines specified on the product detail page using the contact details provided under the “Contact us” section and on the Site Footer. We will guide you through the process and arrange the courier pick-up, when applicable. Some Products are eligible for free returns (meaning that you will not have to pay for return shipping), depending on each Seller’s policy. Requests submitted after the specified timelines (mentioned on the Product detail page) will be declined.
Once the Product(s) are received at the Seller’s store, and the return is accepted by the Seller based on the return conditions mentioned above, the cost of the Product(s) will be refunded to the original method of payment. You will receive an email from our customer care confirming that the refund has been processed.
The Products that are not described as “eligible for return” under the “Returns” section on the product detail page on the Site cannot be returned for refund. However, you can still exchange them with other Products at the Seller’s physical store if they are described as “eligible for exchange” under the “Returns” section on the product detail page. Please refer to our “Exchange Policy”
section for more information about Product exchange.
Depending on each vendor, electronic and physical gift cards (whether electronic or physical), can be redeemed either in vendor physical store and/or online on vendor's online website. Such details are specified under each gift card product detail page. Vendor gift cards cannot be used to make purchases on hadiyati.com Site. Gift cards cannot be used to buy jewelry or precious stones, whether online or offline.
Experiences may not be returned, refunded, redeemed for cash nor used to contribute money to a wishlist on the Site. Experiences may be exchanged in-store, if this is permissible according to the Seller’s policy, with other experiential gifts from the same Seller.
If the Product(s) you have purchased through hadiyati.com are defective, damaged, wrong or not as described, please contact our customer care within 7 days of delivery and provide us with a photo of any visible defects as well as any information pertaining to the issue. To be eligible for return, the Products must be unused, in the same original condition and in the same original retail packaging, including price tags and invoice/gift voucher. Our customer care team will guide you through the process and will arrange the courier pick-up of the Product(s), when applicable. You may choose to replace the defective or wrong Product or request a refund. Once the Product(s) are checked and the return is accepted, you will receive an email from our customer care to inform you that:
- The replacement is ready for delivery, if you requested a replacement and the replacement is available. In this case, we will not charge you the delivery fees of the replacement and will reimburse you the value of the return fees of the defective or wrong Product(s).
- Or that the refund was processed if you asked for a refund. In this case, you will be fully reimbursed the value of the Product(s) in addition to the initial delivery fees, if applicable, and you will not be charged the return fees. The refund is issued to the original method of payment.
Return requests of defective or wrong Products submitted after 7 days from delivery will be declined.
In the event where you do not receive the Product(s) you purchased through hadiyati.com, please contact our customer care within 7 days of the effective receiving date. We will reimburse you the value of the Product(s) with any shipping fees that applied to the original method of payment.
Return Policy according to original method of payment
- Return Policy for Card Payments
In case you paid by a credit/debit card for the purchased Product(s) you are returning, the refund will be credited to the same credit or debit card you used for the purchase. Please keep in mind that the amount may take time to reflect in your card statement, depending on your card provider.
Note: In the event that transaction error has occurred while making the payment, a refund in most cases will be issued to the same credit card you used for the original purchase.
- Return Policy for Cash on Delivery Payments
In case you paid by cash for the purchased Product(s) you are returning, you will be reimbursed in cash within a period of 2 weeks from the date the return was accepted.